Booking and Arrival

Can I choose a specific accommodation or pitch when booking?

You can indicate a preference, but we cannot guarantee it. Your accommodation will be assigned upon arrival.

What time can I check in and receive the keys?

Keys are available from 10:00 AM. If the accommodation is ready earlier, you can enter immediately. You may still arrive from 10:00 AM, check in, and use the Agriturismo facilities while waiting for your accommodation or pitch to be prepared.

Can I arrive after 6:30 PM?

No, check-in for accommodations is not possible after 6:30 PM. Our Agriturismo is family-run, and we do not have a night guard.

Payments and Cancellations

When do I need to pay for my stay?

The balance must be paid before arrival or, in special cases, upon arrival.

Is the tourist tax included?

No, the tourist tax (€1.30 per night per person over 15 years old) is not included and must be paid in cash at Reception.

What is your cancellation policy?

• Free cancellation: up to 16 days before arrival*.
• 30% penalty: for cancellations 15 to 7 days before arrival.*.
• 100% penalty: for cancellations 6 days or less before arrival, no-shows, or early departures.
• Non-refundable bookings: no refunds under any circumstances.

* A €25 administrative fee will be deducted from any refunds.
In accordance with Article 59, paragraph 1, letter n) of the Consumer Code (Legislative Decree 206/2005), the right of withdrawal does not apply to accommodation service bookings.
The cancellation policy also applies in cases of unforeseen circumstances.

Do you offer travel insurance?

Yes, we offer travel insurance that covers unexpected events and cancellations. This insurance protects you in case of trip cancellation or early departure. Click here or visit www.care4uhotel.com to learn more!

If I arrive a day late or leave early, do I still have to pay for my full stay?

Yes, the booked period must be fully paid, as per the Cancellation Policy.

Stay and Services

Are pets allowed?

Pets are allowed in Mobile Homes and Pitches, but not in Rooms. A supplement is required, and you must sign the pet policy. Pets cannot be left unattended in the accommodation.

Are bed linens and towels included?

• Rooms: Bed linens and towels are provided, with free towel changes upon request.
• Mobile Homes: The first set of bed linens is included for all guests. Additional linen changes can be requested at Reception for an extra fee.

Do you offer discounted tickets for amusement parks?

Yes, we partner with a platform that offers direct purchase of discounted tickets for Garda Parks, as well as excursions, boat, car, and scooter rentals.

Is Wi-Fi available?

Yes, free Wi-Fi is available throughout the Agriturismo, both indoors and outdoors.

Can I rent a bicycle?

Yes, bicycles are available for rent. You can book them when making your reservation or at Reception at least 24 hours before use.

Is there a laundry service?

Yes, we have a self-service laundry with coin-operated washing machines and dryers. A drying rack and iron are also available for free use.

Food and Common Areas

Do you have a restaurant?

No, we offer accommodation and breakfast only; there is no restaurant on-site.

Is breakfast available only for guests staying in accommodations?

No, our Continental Buffet Breakfast is available to all guests, including those staying in pitches. You can book it at the time of reservation or request it at Reception at least one day in advance.

Do you sell local products?

Yes, our farm produces and sells its own products, including honey, sweet and savory jams, fresh fruit, and vegetables.

Is there a barbecue area?

Yes, we have a Barbecue Area with two stations and a sink.

Do you have smoking accommodations?

No, but Mobile Homes have an outdoor veranda, which is ideal for smokers.

Accessibility

Do you have accommodations for guests with disabilities?

We do not have wheelchair-accessible accommodations, but we do offer an external accessible restroom for campsite guests.