FAQ

1. Can you give a preference at the time of booking?
You can communicate your preference. We cannot guarantee it, but we will do our best to meet your request. The number of the accommodation will be communicated at the moment of arrival.

2. When you have to pay the balance of the stay?
The balance of stay is preferable on arrival or at least one day before departure.

3. Is the tourist tax included in the rate?
No, the tourist tax is not included in the price of the stay.
In Valeggio sul Mincio from 1st of April to 31st of December a tax of € 0,50 per person per night is applied. This tax must be paid in cash directly to the Farmhouse. Children under 14 are not subject to payment.

4. What does it happen if you cancel your stay?
If you cancel your stay less than 15 days before your arrival, the deposit will be entirely retained.

5. Is it possible to arrive one day after the date booked or leave before departure date booked?
In case of early departure or late arrival, the booked period must be fully paid.

6. What time is it possible to have the keys of the accommodation on the day of arrival?
Keys are guaranteed from 10.30 am. It is however possible to arrive before, do the check in and use all the services of the Agriturismo leaving the luggage at the Reception.

7. Is it possible to arrive at night?
No, it is not possible to arrive later than 7 pm as there is no night watch man in the Farmhouse.

8. Are bed linen and towels included in the price? Is it possible to bring from home linens and towels?
Bed linen and towels are included in the price of the Rooms, while for the Mobil home you can bring them from home or rent them at reception upon check-in, better if booked in advance. The cost of the rental and any change is:
€ 5,00 single bed set
€ 8,00 double bed set
€ 4,00 set of 3 towels per person

9. Is it possible to use WIFI in the Farmhouse?
Of course, Wi-Fi is free throughout the structure.

10. Is it possible to rent bicycles within the farm?
Our bicycles are available free of charge at the reception, leaving a deposit that will be refunded on your return.

11. Are pets allowed in the farm?
Pets are not allowed within the Farm Rooms, while they are well accepted in some mobile homes reserved for those travelling with animals and in plots, observing our dedicated regulation.

12. Is it possible leave outside the reception opening time?
By agreement with the Reception, the day before the departure is required to pay the bill. In this case, the final cleaning fee of Mobilhome is to be sold at full price ie € 30.00